|Description||a Feature Videos video|
Hi! I am Serena your customer success manager, here at DeskDirector. There are many different ways you can add value to your clients and very few of them beat a customize and personalized learning experience. The challenges are obvious. Your clients might not be as technically profficient. Help-desk teams spend too much time answering the same questions over and over. If you already have a training center, it might not be as personalized enough or as easily accessible for your clients. DeskDirector is a great place to keep all your onboarding and training materials in a centralized location for your clients. If you want, you can also make the content visible only to certain clients. When users first log into the portal. You can show them a piece of media, of your choosing. This can be a video or website, an article. Anything that has a URL or can be embedded. Inside your DD portal in the main menu. Your clients will be able to easily access the self-help center here. You will be able to store all the relevant documentation and knowledge base articles and more. When your clients ask for help. You can include the relevant knowledge base content you want inside your custom forms. This is particularly powerful as it allows you to present a solution to your clients, even before they submit a support ticket if that wasn't enough. We have an additional integration available for bigger brains an extensive e-learning platform focus on all Microsoft products adding BiggerBrains to your DD portal would give your clients access to professionally made quality courses that they can follow at their own pace impressive right? The key to your success is to enable your clients through the sharing of knowledge you grow with they grown. We are here to help you with every step of the way. So try out a learning center and empower your clients today. Thanks for watching.